637024 2Nd Line It Support Engineer

Job Title: Level 2 Support Engineer Salary: £30,000 - £38,000 Birmingham, Full-time - HybridI'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key ResponsibilitiesProvide Level 2 support across IT infrastructure and cloud servicesSupport and manage Microsoft 365 environmentsAssist with endpoint and device management via IntuneManage identity and access using Entra ID, MFA and conditional accessConfigure and maintain Veeam Backup & ReplicationSupport virtualisation platforms (Hyper-V and/or VMware)Troubleshoot Remote Desktop Services and Azure Virtual Desktop environmentsAssist with patching and infrastructure updatesProvide remote troubleshooting for technical incidentsMaintain clear technical documentationManage incidents and requests within an ITSM ticketing systemRequired Skills & ExperienceMicrosoft 365 administration (including Defender, Intune, Entra ID)Experience with Veeam Backup & ReplicationVirtualisation experience (Hyper-V and/or VMware)Experience supporting Remote Desktop Services or Azure Virtual DesktopStrong troubleshooting experience across infrastructure environmentsNetworking fundamentals, including:TCP/IPDNS & DHCPVLANs & VPNsActive DirectorySFTPUnderstanding of SAN storage conceptsExperience working with ITSM ticketing systems in high-volume environmentsStrong communication skills when working with both technical and non-technical usersWhat We're Looking ForA proactive problem-solver who enjoys diagnosing technical issuesSomeone comfortable working in a fast-paced support environmentStrong documentation and communication skillsA team player who enjoys learning new technologies