637029 It Support Technician

Job Title: IT Support Engineer Location: Bangor, Co. Down Salary: £33,000 - £38,000 per year (depending on experience) + Overtime OpportunitiesThe Role We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you're passionate about technology, love solving problems, and want to make a real impact, this is the role for you. Benefits:Competitive salary & benefits: £33,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.Stress-free commute: Easily commutable from Belfast with free on-site parking.Make a difference: Directly impact local businesses.Variety & growth: Work with a diverse range of clients and technologies.Supportive team: Join a friendly, collaborative environment where contributions are valued.Your Role & Impact: You'll be a key player in the team, providing both remote and on-site support. You will have the autonomy to manage your own projects and build direct relationships with clients. Your day-to-day will involve: Being the first point of contact for clients, providing friendly and effective technical solutions.Managing and resolving support tickets from start to finish in a PSA system.Handling IT projects, from system migrations to new hardware rollouts.Proactively monitoring client systems to prevent issues.Visiting client sites to provide on-the-ground support (mileage reimbursed).Staying up-to-date with new technologies and helping clients navigate IT changes.Essential Skills:Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.Desirable skills but not essential:Experience with ticketing systems like Autotask PSA.Familiarity with monitoring tools like Datto RMM.Knowledge of Intune, PowerShell, or cloud-managed endpoint security.Experience with common business software, such as Sage products.