Account Executive - Outsourced Service Providers

About the Role

The OSP (Outsource Service Providers) Account Executive role will manage a defined territory comprising current OSP customers, prospective OSP targets, within a focused Industry/Sector in the UK and Ireland. This quota-carrying Account Executive will be accountable for consistently achieving year-on-year growth targets through the closure of net-new, accretive revenue opportunities and accelerating the Agentic AI revolution.

This role is part of the Channels & Offerings function within UKI Ecosystems, reporting into the Channels & Offerings RVP (Regional Vice President).

Your Impact

• Work with existing and new OSPs to design, build and scale OSP-specific solutions, with a focus on industry requirements, agentic AI & market penetration
• Drive flawless collaboration across core sales, marketing, enablement, alliances, partners, and OSP customers
• Represent and promote OSP within Salesforce as well as with global partners & strategic customers
• Lead with an innovator's approach and embody the Salesforce culture and values of Trust, Customer Success, Innovation, Equality, and Sustainability
• Achieve an agreed-upon ambitious target for annual growth in revenue and bookings
• Initiate, grow and maintain key strategic internal & external relationships

Core Responsibilities

• Providing detailed and accurate sales forecasts
• Identifying and handling new business opportunities to grow the territory on a monthly business
• Daily execution developing new accounts, growing existing ones and encouraging growth through marketing initiatives internally and externally
• Engaging functionally across the business (Marketing, Sales Strategy, Finance, Employee Success, Recruiting) to build trust and alignment
• Drives continuous improvement to the OSP channel and GTM strategy by building a solution and customer feedback loop, sharing customer win/loss analysis and success stories with & across the OSP team and with supporting functions
• Builds strong customer success stories and credentials, working closely with our OSP business development function and the wider ecosystem
• Accelerate Salesforce’s market leading position in Agentic AI and accelerate our focus in delivering Digital Labour across front, middle and back office
• Work within a strong operational framework for all activities, accurately reporting and managing targets, taking ownership for delivering against commitments
• Maintains strategic customer relationships, partnering with OSP Customer and End-Client AEs to build and deliver the customer engagement strategy and plan

Minimum Qualifications

• Strong sales experience, ideally with a blend of software sales (ideally B2B SaaS) and services sales (ideally BPO, Managed Services or Consulting)
• Strategic commercial & enterprise sales experience and revenue achievement selling multiple enterprise software offerings
• Proven success working within a highly matrixed organisation and establishing strong relationships across all functions to achieve results
• Strong strategic, operational and analytical abilities
• Ability to work in (virtual) teams working together to solve problems with colleagues, partners and customers

Preferred, but not required

• Direct experience of Salesforce and the Salesforce Ecosystem (inc. Salesforce Certifications)
• Consultative, “challenger sales” sales skills and ability to construct and articulate strong business case and ROI, strategic account planning and execution skills
• Knowledge of BPO, BPaaS, MSP in a Professional Services or Commercial Sales capacity
• Capacity and desire to handle a varied and a fast paced workload