Account Manager

About the Role:

You’ll take ownership of existing and new accounts in the roofing sector, working closely with the sales team to understand each customer’s challenges, long-term goals, and opportunities. Your focus will be on profitably growing sales, broadening the product range sold into each account, and delivering superior customer service that builds trust and loyalty.

A key part of this role involves engaging effectively with Auckland’s Indian business community and Fijian business community. Candidates who bring strong cultural understanding of these communities, ideally with the ability to speak the Hindi language, will be especially well placed to build rapport, navigate customer expectations, and uncover new opportunities.

You’ll identify barriers to growth, resolve issues promptly, manage credit where needed, maintain deep product knowledge, and ensure every interaction leaves customers delighted. You’ll also contribute to sales forecasting, support operational excellence, and uphold rigorous health, safety and quality standards.

What You’ll Do:

Develop and grow profitable relationships with existing and new roofing customers

Understand customer challenges and goals to identify sales opportunities

Promote the full Steel & Tube product range and maximise account potential

Deliver outstanding customer service and resolve issues quickly and professionally

Support marketing initiatives and contribute to growth strategies

Maintain strong product knowledge and meet sales and financial targets

Work collaboratively with internal teams under the “One Company” approach

Uphold health, safety, quality and environmental standards at all times

What We’re Looking For:

Proven ability to achieve sales targets and grow customer accounts

Strong relationship management and influencing skills

Commercial awareness and experience in planning, budgeting and forecasting

Sound problem-solving skills and a customer-first mindset

Knowledge of the steel, roofing or similar industry (highly regarded)

Strong cultural understanding of Indian and Fijian communities, ideally with the ability to speak the Hindi language – this is a prominent and valued aspect of the role

Clear communication skills and a professional, accountable approach

For You:

The chance to make a real impact growing the roofing business in Auckland

Support from an established national team and a proud New Zealand company

Opportunity to develop deep expertise and long-term career growth

* A role that values cultural connection and community insight

If you’re a commercially minded Account Manager who builds genuine relationships, understands the Indian business community and Fijian business community, and wants to grow with a leading steel solutions business, we’d like to hear from you.

Please send your CV and a brief note telling us why you’re interested in this opportunity.