Admin Officer

*Admin Officer

Location: Nottingham, NG1-7EJ Monday -Friday 9am-5pm Pay rate:£12.86ph*

If you're someone who enjoys helping people through complex situations-and you take pride in getting the details right-this could be the role for you. Our Client is Hiring for an Admin Officer within the Government) is looking for a customer-focused team member to support court users and stakeholders before, during, and after hearing-related activity.

What you'll be doing:

\ Provide face-to-face, telephone (incoming and outbound), and written support across a range of correspondence formats

\ Use service scripts and knowledge articles to signpost users to the right help, including when needs are specific or complex

\ Undertake administrative tasks to prepare for, facilitate, and result hearing activity

\ Follow complaints policies and procedures-respond promptly to prevent escalation and update OPTIC as required

\ Support operational tasks using standard operating procedures to meet performance and service standards

\ Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols

\ Assist with managing jury service tasks (selection, deferral, reassignment, and attendance tracking), including processing related expenses and court fees

\ Support listing and scheduling to ensure effective use of judicial time and responsiveness to urgent matters

\ Contribute to enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports

\ Support health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

\ Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

\ Confidence communicating clearly and consistently, with empathy for users with varied needs

\ A careful, process-led approach to administration-especially when accuracy and compliance matter

\ Ability to stay calm and helpful while following policies and escalating appropriately when needed

\ Strong organisation and willingness to support operational targets

Additional information:

\ You'll be part of a team delivering practical, front-line support that helps justice run effectively.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make a real difference? Apply now and take the next step with a role where your customer service skills translate into meaningful impact.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.