Administration Support Officer - ARWCF Waikato Hub

Permanent, full-time position

Based at Auckland Regional Women's Corrections Facility - Waikato Hub (within Waikeria Prison premises) - South of Te Awamutu

Challenging but rewarding role

Mō te tūnga | About the role

Based at Auckland Regional Women's Corrections Facility - Waikato Hub are seeking an enthusiastic, self-motivated, committed individual who can complete a wide range of office administration activities. This is a rewarding and challenging position within an environment that will stretch your skills and offer ongoing support.

Responsibilities include but are not limited to

Providing general administrative support to teams and management

Manage correspondence, including emails, phone calls and incoming and outgoing mail/orders

Liaising with our management team and the public

Liaising with organisations and services we work with

General reception and front-desk duties

Booking whanau visits for the wāhine in our care

Manage administration functions to support site operations

Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards

Providing administration support across our site by setting up meeting invites, taking minutes, recording actions, communicating with external stakeholders and filing

In this busy role, you will thrive working collaboratively within a team. You will operate in a challenging, fast-paced environment where the ability to multitask, remain adaptable, and follow policies and procedures is essential. Strong judgement is required to effectively prioritise tasks and activities to meet deadlines.

Ngā pūkenga me ngā wheako | Skills and experience

The preferred candidate will be able to demonstrate

A strong commitment to manaaki in all day-to-day interactions

Sound experience and knowledge of office administration practices

Resilience when navigating challenging situations in a dynamic environment, with a pragmatic approach to problem-solving

Strong organisational skills, with the ability to adapt, multitask, and meet deadlines

A collaborative mindset, with the ability to contribute positively as part of a dynamic team of administrators

Excellent interpersonal skills and the ability to work with people from diverse backgrounds in a friendly and non-judgemental manner

A high level of integrity, with the ability to maintain confidentiality when handling sensitive and personal information

Proficiency in computer software and database systems, including the Microsoft Office Suite (Word, Outlook, Excel), and the ability to quickly learn new systems

If you have the appropriate skills and experience and are ready to hit the ground running, we would love to hear from you.

Applicants must be a New Zealand citizen, holder of a New Zealand residence permit, Australian citizen, or Australian resident with a current Resident Return Visa. A full New Zealand driver licence is also required for this role.

Ngā painga | The benefits

The salary range for this position is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Tono ināianei | Apply Now

We encourage you to review our Hōkai Rangi Strategy to gain a better understanding of who we are as an organisation, and our goals and vision, and how these can be reflected in your application.

To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.

When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.

Applications close on: Sunday 18th October 2026.

If you have any questions or want to learn more about a career with us, contact careers.corrections.govt.nz.