Administrator

Job description - summary

Enjoy helping customers and building new skills?

If you're looking to gain valuable customer service and administration experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you.

On behalf of Virgin Money and Nationwide, AMS are seeking an Administrator for a 12-month contract, working within our Retail Payment team on a Remote basis (department based in Gosforth).

Our Retail Payment and Payment Operations teams provide specialist support to internal stakeholders and their representatives when they need us most. In this role, you'll manage varied and often complex requests, handling both telephony and back-office activities while delivering exceptional client outcomes within a highly regulated environment.

We're offering a £14.56 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am to 5pm.

Remote Working

During the training period, you'll work fully remote, Monday to Friday, 9am to 5pm.

Job description - the role

What you’ll be doing

You will provide end-to-end support on incoming and outgoing payment operations, with administrative duties and provide investigative capacity to aid in processes such as payment recovery. You will also communicate with internal and external stakeholders to handle queries regarding client’s payments.

If you're highly organised, thrive in a fast-paced environment, and combine excellent attention to detail with great time-management, we'd love to hear from you.

The Retail Payments team within Payment Operations, forms a critical part of the end to end inwards and outwards payments investigation capability for hVM Retail customers (CHAPs, Bacs and Faster Payments).

This role supports the investigation and recovery of payments for our customers whether these payment instructions are initiated manually or online.

The role holder is required to engage with other Banks across the industry on queries raised on behalf of customers.

In addition, the role holder will investigate and respond to queries received from other Banks that impact our customers’ accounts.

There is a reliance on the team to support payment-related incidents resulting from technology failures and the focus is to manually review transactions, determine which course of action is required to minimize any customer impacts and engage with other Banks to try to recover funds in a timely manner.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

We need you to:

A strong ability to deliver accurate work – Deliver right first time on every task.

The ability to take on responsibility and be accountable.

Sound decision making and critical thinking.

Excellent communication and listening skills – you’ll be adapting to new processes, learning rapidly, and flexing your approach depending on the circumstances.

Strong organisational and time management skills to ensure critical deadlines are met.

Proven interpersonal skills and the ability to work positively with internal and external stakeholders.

About the client

Why work at Nationwide?

We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life.

That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference.

As a mutual organisation, we are guided by a social purpose which we interpret as 'Building Society, Nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

Next steps

What's on offer?

£14.56 per hour

35 hours per week

Remote working during both the training and your assignment

Monday to Friday, 9am to 5pm

Start date: ASAP (Aiming for the 26th of October 2026)

* Location: Remote (Department based in Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL)

If you'd like to apply, just click the 'Apply now'

Job Reference: AMSCWS01236