Advice, Information & Helpline Officer
Job Description
Job detailsDetails
Title: Advice, Information & Helpline Officer
Reference: SCC/TP/287916/5919
Positions: 1
Salary: £28,444 - £30,154 per annum
Category: Administration & Clerical
Contract type: Permanent
Working hours: 36 hours per week
Posted on: 9 September 2026
Closing date: 13 September 2026
Directorate: Partnership
Location: Astolat Coniers Way, Burpham, Guildford, Surrey, GU4 7HL
Description
Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.
The salary range for this role is £28,444 to £30,154 per annum based on a 36 hour working week.
Action for Carers Surrey provides support, advice and information for unpaid carers across Surrey. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
About the Organisation
At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
About the Role
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
In this role, you will
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
The close date for this advert is with interviews planned for
Telephone screening (subject to application volumes): Week commencing Monday 14th September 2026.
To apply for this role, please send your CV and a cover letter to and answer the following two questions:
1. What is it about this role and supporting unpaid carers that appeals to you?
2. Please describe a time when you supported someone who was distressed, vulnerable, or facing a difficult situation. What did you do, and what was the outcome?
To help us review applications fairly, please keep each answer to 300 words or fewer.
Files to download
Job Description (PDF)
Reviewed: 10 Sep 2026
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