A&E Weekend Supervisor

Moorfields Eye Hospital NHS Foundation Trust

Skilled Worker, A ratingPosted 1 week ago

Job Description

Please see the job description for full details of the role and responsibilities for this post.
To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.
To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trusts General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.
To promote a positive image of the trusts services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times.
To work as part of a service team and provide cross- cover as and when required.
To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

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Moorfields Eye Hospital NHS foundation Trust

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