Associate Software Application Support Engineer, Factory Software

**What to Expect**

We are looking for a highly motivated application support engineer to join our team to support our Austin Texas factory. The ideal candidate will have a good balance of building relationships with users, solving technical problems and enterprise system knowledge. You will be part of a small, expert team responsible for operational health, incident response, automation, and data-driven insights across software and manufacturing systems. The ideal candidate balances real-time problem solving, cross-functional collaboration, and strong technical depth in SQL, Python/Go, and data pipelines.

**What You'll Do**

• Work closely with software developers and manufacturing engineers to understand user issues and deliver timely resolutions
• Understand end-to-end workflows of factory software, data pipelines, and integrated systems
• Create temporary workarounds to restore production when permanent fixes are not immediately available
• Document troubleshooting guides, runbooks, and dashboards to enable self-service and knowledge sharing
• Build, maintain, and enhance SQL-based reports, dashboards, and data pipelines
• Own a specific production problem and provide active coordination between various groups including internal and external teams
• Monitor key manufacturing metrics and identify trends, anomalies, and root causes
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

**What You'll Bring**

• Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
• Strong troubleshooting skills with the ability to analyze logs, system behavior, and application workflows
• Strong working knowledge of SQL, scripting languages, APIs, databases, and automation tools
• +1 years of support engineering experience
• +1 years of experience with Python, Go or other software development language
• Must be able to understand integrated systems and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
• Strong communication skills for working with developers, operations teams, and end-users
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)

**Compensation and Benefits**

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.