B2B Collections Specialist

Tata Consultancy Services is seeking a B2B Collections Specialist responsible for managing customer accounts and ensuring timely payment of invoices. The role involves strong communication and analytical skills to maintain customer relationships, resolve disputes, and collaborate with internal teams for account management.

Responsibilities

• Serve as the primary point of contact for assigned North America customer accounts, managing both collections and overall account health
• Maintain strong customer relationships by providing clear and professional communication regarding invoices, outstanding balances, and payment expectations
• Address and resolve inquiries from customer Accounts Payable teams in a timely and efficient manner
• Conduct outbound calls and follow‑ups for overdue invoices within assigned buckets to secure timely payments
• Use effective negotiation strategies to obtain payment commitments and resolve barriers to payment
• Investigate and manage customer disputes, ensuring quick and accurate resolution to support timely collections
• Perform account maintenance including data updates, corrections, and documentation of account activity
• Handle invoice‑related processes such as pre‑bill review, credit/rebill requests, invoice splitting, PO changes, and other adjustments
• Reconcile customer accounts to ensure accuracy and prevent discrepancies
• Work closely with internal teams such as Billing, Originations, and Operations to resolve account issues and streamline processes
• Communicate billing or account escalations and partner with the appropriate teams to drive swift resolution
• Prepare and analyze Excel‑based reports for assigned AR inventory to highlight trends, risks, and collection progress
• Complete daily operational tasks and reporting in alignment with TCS service requirements and SLAs

Skills

• Experience in a B2B collections or Accounts Receivable environment
• Proficiency in Microsoft Excel and basic reporting
• Strong communication, negotiation, and customer‑handling skills

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company Overview

• Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It was founded in 1968, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 10001+ employees. Its website is http://www.tcs.com.

Company H1B Sponsorship

• Tata Consultancy Services has a track record of offering H1B sponsorships, with 7880 in 2025, 9690 in 2024, 8537 in 2023, 11159 in 2022, 9813 in 2021, 11984 in 2020. Please note that this does not guarantee sponsorship for this specific role.