Baggage Specialist 3069894 I.Html

Working remotely as a part-time Baggage Specialist, the successful candidate will manage baggage claims, assist Guests through various communication channels, and collaborate with internal teams to ensure efficient resolution of baggage issues.

##### Key responsibilities

Resolve baggage claims, including delayed, damaged, and lost items

Coordinate with the Guest Empowerment Team and Airports to address mishandled baggage issues

Monitor and respond to Guest inquiries regarding baggage via SMS, chat, email, and phone

##### Required qualifications

High School Diploma or GED

Two years of customer service experience

Ability to work under pressure and prioritize tasks effectively

Experience in using multiple software programs simultaneously

Willingness to work flexible hours, including nights, weekends, and holidays