Benefits Customer Service Representative 3060254 I.Html

Assisting COBRA benefits members and employers, the contract-to-hire Benefits Customer Service Representative will provide clear phone support, manage inbound inquiries, and perform accurate data entry while working onsite in Lakewood, NJ.

##### Key responsibilities

Handle inbound calls from COBRA benefits members, employers, and brokers, providing patient and clear support

Assist with COBRA benefit notices, elections, payments, and general account inquiries

Document calls and updates accurately in the system while supporting open enrollment activities

##### Required qualifications

Prior benefits knowledge and experience processing enrollments or handling claims is a huge plus

Experience in customer service or call center environments is required

Strong data entry skills with a high level of accuracy

Comfortable working with multiple computer systems simultaneously

Reliable, organized, and able to follow detailed procedures consistently