Bilingual Client Success Manager

**Bilingual Client Success Manager**

Location: Hybrid role based in Madison, WI

Territory: Nationwide

Travel: Up to 30%

Language Requirement: Bilingual in Spanish and English

**Position Summary**

The Client Success Manager serves as the primary relationship owner for client's across a national portfolio. This role is responsible for driving client satisfaction retention, account

growth, and service excellence by aligning our workforce solutions with customer business needs.

The Client Success Manager partners closely with sales, operations, associate care and finance to

ensure consistent delivery, proactive issue resolution, and creatively identifies opportunities to

grow our current associate base at client sites.

The position is ideal for a relationship-driven professional who understands the pace and

complexity of commercial staffing. Given our nationwide footprint, it is critical that this role can

support and drive improved delivery and relationships virtually as well as travel – up to 30% as

needed, to client sites.

**You’ll be successful in this role if you have skills and experience to:**

• Establish relationships with key contacts at multiple levels with clients and serves as

primary point of contact, focusing on client retention and organic growth.

• Manage a portfolio of customers with varying needs, ensuring consistent delivery across

multiple clients and locations.

• Partner with operations team who support order fulfillment to ensure alignment between

sales, customer success, sourcing and associate care.

• Conduct regular business reviews with clients to discuss fill rates, retention, attendance,

turnover, safety and service levels.

• Maintain a strong understanding of workforce and market trends, regional labor conditions

and client-specific operational challenges.

• Monitor account health using business intelligence data and client feedback and identifies

risks early and partners both internally with operations and externally with client to drive

corrective actions when needed.

• Collaborate with sales on renewals, pricing discussions, contract alignment and strategic

account planning.

• Act as an internal advocate for the client, coordinating cross-functional resources to

address escalations and improve outcomes.

**Qualifications**

• Bachelor’s degree preferred, or equivalent combination of education and relevant

experience.

• 3+ years of experience in client success, account management, customer success,

staffing/workforce solutions, or related field.

• Prior experience in commercial staffing is highly desired.
• Proven success managing and growing accounts.
• Bilingual Spanish-English fluency is required including professional written and verbal

communication.

• Strong ability to build trust with stakeholders at multiple levels of an organization.
• Experience analyzing account performance metrics and translating data into actionable

strategies.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced

environment.

• Proficiency with CRM and ATS systems, Microsoft Office and reporting tools.