Bilingual Customer Service Representative 3055567 I.Html

Working remotely in a full-time capacity, the Bilingual Customer Service Representative will manage customer inquiries in both English and Spanish, ensuring timely resolution while documenting interactions accurately.

##### Key responsibilities

Communicate clearly in both English and Spanish to resolve customer issues related to health insurance products and services

Document customer interactions thoroughly in the appropriate software systems while adhering to company standards and guidelines

Develop expertise in health insurance benefits and eligibility, providing accurate information to customers and assisting with problem resolution

##### Required qualifications

High school diploma or equivalent required

Minimum of two years' experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience

Bilingual in Spanish (written and spoken) is required

Ability to pass the company's Customer Service Assessment proficiency test

Demonstrated ability to work independently in a high-stress environment