Bilingual Customer Support Specialist 3051404 I.Html

Bilingual Customer Support Specialist provides full-time support to internal and external customers, delivering exceptional service through various communication channels while maintaining professional relationships.

##### Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Perform administrative functions within core systems, including password resets and service requests
• Establish and maintain professional working relationships with customers and co-workers

##### Required Qualifications, Training, and Education

• High school diploma required; college degree desired
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Preferred consideration for candidates with experience in a multi-channel communication environment
• Ability to acquire new skills and adapt to change positively