Bilingual Customer Support Specialist 3062540 I.Html

To support after-hours customer needs, the full-time Bilingual Customer Support Specialist will provide exceptional service through various communication channels, ensuring timely and accurate responses to inquiries while maintaining strong relationships with internal and external customers.

##### Key responsibilities

Provide excellent customer service by responding to inquiries via telephone, chat, and email in a professional manner

Perform administrative functions within core systems, including password resets and service requests

Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

##### Required qualifications

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center environment

Bilingual proficiency in English and Spanish, including speaking, reading, and writing

Strong organizational skills with the ability to multi-task and work under pressure

Familiarity with G-Suite applications, including Gmail and Google Docs