Bilingual Customer Support Specialist 3062702 I.Html

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, ensuring timely and accurate responses to inquiries through various communication channels.

##### Key responsibilities

Respond to customer inquiries via telephone, chat, and email, maintaining high service standards

Establish and maintain professional relationships with customers and co-workers while managing time effectively

Perform administrative functions within core systems, including password resets and service requests

##### Required qualifications

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center

Bilingual in English and Spanish with proficiency in speaking, reading, and writing

Strong organizational skills and ability to multi-task in a fast-paced environment

Working knowledge of G-Suite applications, including Gmail and Google Docs