Bilingual Customer Support Specialist 3062777 I.Html

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to internal and external customers through various communication channels while maintaining professional relationships and ensuring timely responses to inquiries.

##### Key responsibilities

Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner

Perform administrative functions within core systems, such as password resets and service requests

Establish and maintain professional relationships with customers and co-workers to facilitate effective support

##### Required qualifications

Bilingual in English and Spanish with proficiency in speaking, reading, and writing

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center environment

Ability to work effectively in a multi-channel communication environment

Strong organizational skills and the ability to manage time effectively