Bilingual Customer Support Specialist 3065665 I.Html

Bilingual Customer Support Specialists will provide exceptional service and support to internal and external customers in a full-time role, working remotely or in-person, by responding to inquiries through various channels and managing administrative functions.

##### Key responsibilities

Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner

Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards

Perform administrative tasks within core systems, including password resets and service requests, while ensuring compliance with company policies

##### Required qualifications

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment

Bilingual in English and Spanish, with proficiency in speaking, reading, and writing

Strong organizational skills and the ability to multi-task effectively

Working knowledge of G-Suite applications, including Gmail and Google Docs