Bilingual Customer Support Specialist 3067859 I.Html

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time role, managing inquiries through multiple channels and maintaining professional relationships, while working remotely or in-person at the Columbia, MO corporate headquarters.

##### Key responsibilities

Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service

Perform administrative functions within core systems, including service requests and password resets

Establish and maintain professional working relationships with customers and co-workers

##### Required qualifications

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center environment

Bilingual in English and Spanish, with proficiency in speaking, reading, and writing

Working knowledge of G-Suite applications, including Gmail and Google Docs

Strong organizational skills and the ability to multi-task effectively