Bilingual Customer Support Specialist 3072760 I.Html

Seeking a full-time Bilingual Customer Support Specialist (After Hours), this role will provide exceptional service and support to internal and external customers through various communication channels, while working in a hybrid environment based in Columbia, MO.

##### Key responsibilities

Respond to customer inquiries via telephone, chat, and email with accuracy and professionalism

Establish and maintain strong working relationships with customers and co-workers

Perform administrative tasks within core systems, including service requests and password resets

##### Required qualifications

High school diploma required; college degree preferred

Minimum of one year of experience in a customer service role, ideally in a contact center environment

Bilingual in English and Spanish, with proficiency in speaking, reading, and writing

Strong organizational skills and ability to multi-task effectively

Familiarity with G-Suite applications, including Gmail and Google Docs