Bilingual Customer Support Specialist 3073002 I.Html

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the role will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment based in Columbia, MO.

##### Key responsibilities

Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service

Perform administrative functions within core systems, including password resets and service requests

Establish and maintain professional relationships with customers and co-workers to enhance service delivery

##### Required qualifications

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center

Bilingual in English and Spanish with proficiency in speaking, reading, and writing

Strong organizational skills and ability to multi-task in a fast-paced environment

Working knowledge of G-Suite applications, including Gmail and Google Docs