Bilingual Customer Support Specialist 3073278 I.Html

Seeking a full-time Bilingual Customer Support Specialist (After Hours), this role will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment from Columbia, MO.

##### Key responsibilities

Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner

Perform administrative functions within core systems, including password resets and service requests

Establish and maintain professional relationships with customers and co-workers to facilitate effective support

##### Required qualifications

Bilingual in English and Spanish, with proficiency in speaking, reading, and writing

High school diploma required; college degree preferred

At least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environment

Strong organizational skills and the ability to multi-task in a fast-paced environment

Working knowledge of G-Suite applications, including Gmail and Google Docs