Bilingual Spanish Customer Service Representative 3083063 I.Html

Providing exceptional customer support, the full-time Bilingual Spanish Customer Service Representative will serve as the initial point of contact for inquiries related to the NJ Family Care Program, working remotely while managing enrollment requests and maintaining program policy proficiency.

##### Key responsibilities

Act as the primary contact for potential and existing NJ Family Care beneficiaries and community organizations

Document enrollment requests, status changes, and grievances accurately in a web-based system

Deliver clear and objective information based on a thorough understanding of program requirements

##### Required qualifications

High School diploma or GED

Basic understanding of a call center environment and customer service roles

Ability to establish effective working relationships with diverse individuals

Internet speed test completion meeting minimum requirements

Background and drug screening required