Bilingual Spanish Customer Service Representative 3083064 I.Html

Providing exceptional customer support, the full-time Bilingual Spanish Customer Service Representative will serve as the initial point of contact for inquiries related to the NJ Family Care Program, working remotely and engaging with applicants and beneficiaries while documenting requests and maintaining program proficiency.

##### Key responsibilities

Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries

Document enrollment requests, status changes, complaints, and grievances accurately

Provide clear and objective information regarding program requirements based on established guidelines

##### Required qualifications

High School diploma or GED

Basic understanding of a call center environment and customer service roles

Ability to establish effective working relationships with diverse individuals

Internet speed test completion with minimum requirements met

Background and drug screening required