Business Analyst

Responsibilities: Gather, analyze, and document business requirements for commercial loan origination and servicing processes.Partner with PNC’s Commercial Credit and Lending Operations to optimize workflows for underwriting, documentation, booking, and servicing.Support enhancement and implementation of loan origination systems (LOS), including nCino, ACBS, or similar platforms.Conduct gap analysis, process mapping, and data validation for new initiatives and system upgrades.Collaborate with cross-functional teams to ensure alignment with PNC’s risk, compliance, and regulatory frameworks.Support UAT planning, test case creation, and execution for system enhancements and releases.Prepare business requirement documents (BRDs), functional specifications (FSDs), and user guides.Conduct data analysis and reporting to identify inefficiencies and recommend automation opportunities.Serve as a liaison between PNC’s technology, operations, and credit risk management teams.Maintain process documentation and SOPs to ensure operational consistency and audit readiness.Required QualificationsBachelor’s degree in Business Administration, Finance, Information Systems, or related discipline.5+ years of experience as a Business Analyst within Commercial Lending or Corporate Banking at a major financial institution.Strong knowledge of commercial loan life cycle, including origination, underwriting, credit approval, and servicing.Advanced proficiency in Excel, SQL, and data visualization tools (Power BI or Tableau).Excellent documentation, communication, and stakeholder management skills.Proven track record of working in Agile/Scrum or hybrid project environments