Business Support Lead

Who are we | Ko wai mātou

Explore Hāpainga Ora is part of HealthCare NZ, supporting people across New Zealand to live independently, safely and well within their communities.

We work alongside people with disabilities of all ages, their whānau and support networks to build capability, strengthen quality of life and deliver services in a culturally responsive way.

As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Māori as tangata whenua who have unique values, social structures and worldviews. We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient healthcare now and in the future.

Why Us | He aha ai mātou?

A great team of people who care about supporting and making a difference in the community

Great job satisfaction, you'll be improving someone's life

Mentorship Programme

Career Development Opportunities

Partnership Discounts

Laptop

Flexible Working Environment

Learning, Development and Training Opportunities

About the role | He kōrero mō te tūranga

As a Business Support Lead, you will play a key role in ensuring our Regional Service Managers and Service Managers receive exceptional operational and administrative support. Acting as the central coordination point for a wide range of business support activities, you will help drive consistency, efficiency and quality across our services.

You will work closely with managers, and Business Support Coordinators, and shared services teams to coordinate workflows, manage priorities, support people, processes, and contribute to continuous improvement initiatives.  This role involves managing highly confidential people, operational and organisational information, requiring sound judgement, discretion and a high level of trust. Taking a proactive and solution-focused approach, you will anticipate challenges, identify practical solutions and ensure key actions, deadlines and priorities stay on track.

This is a varied and rewarding role where your contribution will help our leaders focus on supporting people, delivering high-quality services and achieving positive outcomes for the communities we serve.

This is a permanent, full-time role based in Palmerston North.

What you will be doing

Lead and coordinate day-to-day business support activities

Proactively manage complex diaries, scheduling, and competing priorities

Support managers

Handle sensitive and confidential information

Maintain and improve reporting tools, trackers, templates, and administrative systems

What you will bring | Ngā tohungatanga

Essential:

Significant experience in senior administration, executive support, operational support or a similar business support role

Experience supporting managers or senior leaders with complex and competing priorities

Excellent attention to detail,, strong diary, scheduling, workflow and organisational skills

The ability to work autonomously, anticipate issues and proactively find solutions

Sound judgement and confidence handling confidential and sensitive information

Strong written and verbal communication skills

Collaborative and relationship driven

Strong Microsoft Office Skills (Excel, Word, PowerPoint, Teams and SharePoint)

Ability to develop and maintain reporting templates, trackers and programme documentation

Minimum 3–5 years’ experience supporting complex programmes, projects, PMO functions, transformation activity or organisational change

Understanding of RAID management (Risk, Assumptions, Issues and Dependencies)

Understanding of Te Tiriti o Waitangi principles and their application in service delivery environments

Desired:

Understanding of health, disability or social services sectors

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter.Only applications submitted through the website will be considered.

Applications close | Te katinga o tenei whai turanga: 1 October 2026

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.