Care Coordinator

The Care Coordinator will act as a central point of contact for patients, assisting them in navigating healthcare services and ensuring clear and timely communication between patients, clinicians, and external providers. The post holder will play a key role in supporting the organisation and management of patient care plans, appointments, referrals, and follow-ups, helping to ensure continuity and efficiency in care delivery.

The successful candidate will work closely with the wider multidisciplinary team, contributing to a collaborative and supportive working environment. Strong organisational and communication skills are essential, along with the ability to manage competing priorities and maintain a high level of attention to detail.

Main Responsibilities

• Coordinate patient appointments, follow-ups, and care schedules in an efficient and timely manner
• Act as a point of contact for patients, carers, and families, providing information, support, and guidance
• Liaise with GPs, nurses, and external healthcare professionals to ensure effective communication and continuity of care
• Support the management of referrals, ensuring they are processed accurately and within appropriate timeframes
• Maintain accurate, up-to-date patient records in line with data protection and confidentiality requirements
• Organise and manage documentation relating to patient care, including treatment plans and correspondence
• Assist with general administrative tasks such as filing, data entry, and managing incoming and outgoing communications
• Ensure all work is carried out in accordance with practice policies, procedures, and relevant NHS guidelines
• Key Skills and Attributes Excellent organisational skills with the ability to prioritise workload effectively
• Strong communication skills, both written and verbal, with the ability to interact professionally and empathetically
• Good level of IT competency, including the use of standard office software systems

High level of attention to detail and accuracy

Ability to work independently as well as part of a team

Proactive and flexible approach to work

Compassionate and patient-focused attitude