Care Navigator - Reception

The wider Patient Services Team at the practice is integral in ensuring quality care and experiences for patients when they visit and interact with the practice. Based within reception, this role is a vital first point of contact for patients and requires a friendly and personable disposition. You will be responsible for:

The

• reception of patients at the front desk, and management of their movements in
• the building.
• Assisting with calling 999
• Ambulances
• Management
• of patient enquiries.

Over the telephone and

face-to-face enquiries.

Insurance forms/Housing

(Consent Forms)

Receipt and administration of hospital

• results
• Assisting with complaints and following procedures
• Telephone/Reception -
• includes taking messages and booking surgery appointments, arranging for GP visits
• Receiving messages from hospitals, coroners and other medical centres.

Taking requests for home

visits, printing off encounter forms

Cancelling and rearranging clinics and appointments.

Administrating

the waiting room and appropriate systems.

Directing patients around the

building

Monitoring the call dashboard ensuring all phone calls are answered.

Advising patients to use self

check-in system

Ensure waiting room is clean

and tidy.

Making

appointments for in house clinics and attached services.

Faxing Referrals, entering

details onto patients records.

Making appointments via

telephone

Chaperones when required.

Registration of New patients.

Checking patient has

identification.

Practice information given to

patients.

Making appointment for new

patient medical.

Putting new patients

information on system.

Scanning and Read Coding of incoming

mail on to patient electronic notes.

Collect/retrieve practice post

• Distribute post
• Scan on to patient electronic
• records
• Read code where necessary
• Distribute electronically as
• necessary to clinicians

Summarising of Medical Records as

per practice protocol where required.

Extract patients records and prepares other documents required for consultations.

Retrieve

medical records if required by GP.

Ordering

of Urine, Faeces samples, and Lab Forms.

Suppprt Medicines Management including reviews and prescriptions.

Liasing with meds mngt administrator. Taking requests face to face, by

telephone and fax where required.

Postal requests

Emergency prescriptions

requests.

Liaise

with GPs and Reception/Administrative Team

Informing

patients of their test results.

Booking patients to see GP for

urgent and none urgent appointments

Telephone patients to collect

scripts

Inform patients

normal/abnormal results

Any

Other administrative tasks as required from time to time by the practice.

Handling, signing for and

distributing packages.

Handling samples over counter.

Responsible for locking and

opening of building.

Train newly appointed members

of staff.

Handle cash i.e. Private

medicals, insurance reports/letters

Chase up referrals i.e. getting

reports faxed over for GPs

Chasing up hospital

appointments and informing patients.

Dealing with the chemist

regarding prescriptions.

Liaising with outside agencies.

Retinopathy, PSS and Baby

immunisations.

Sorting post out and

distributing it to relevant departments.

Registration Links

General office duties; filing,

faxing and photocopying etc.