Care Operations Planner

Role Summary

• The Care Operations Planner is responsible for coordinating the day-to-day operational delivery
• of home support services to elderly people and individuals with disabilities living in the
• community.
• The role involves analysing workforce capacity, evaluating operational priorities and making
• independent resource allocation decisions.
• Operational decisions made within this role directly impact the continuity of care provided to
• elderly people and individuals with disabilities, requiring a high level of judgement, analytical
• thinking, strong organisational skills, and accountability.

Key Responsibilities

• Plan and optimise the deployment of Healthcare Assistants to ensure the safe, efficient
• and continuous delivery of home support services.
• Demonstrated ability to analyse operational information and make independent
• decisions affecting workforce deployment and continuity of care.
• Allocate staff to client visits while considering client needs, continuity of care, employee
• availability, travel times, contractual working hours and HSE care allocations.
• Evaluate service demand, staffing capacity and operational constraints to support
• workforce planning and service continuity.
• Respond to unexpected operational changes, including staff absence, annual leave and
• emergency situations, ensuring continuity of care for elderly and vulnerable clients.
• Work closely with Care Managers to match Healthcare Assistants to clients based on
• care needs, experience and service requirements.
• Liaise with the HSE, Public Health Nurses, Healthcare Assistants, clients and family
• members regarding operational matters affecting care delivery.
• Monitor operational activity through electronic workforce management systems,
• ensuring accurate service allocation and workforce utilisation.
• Maintain accurate operational records using electronic scheduling and workforce
• management systems.
• Participate in operational planning meetings and contribute to the continuous
• improvement of service delivery.

Requirements

• Essential
• Minimum 1 year's experience in a planning, scheduling, operations or resource
• allocation role requiring independent decision-making and organisational skills.
• Excellent planning, analytical and problem-solving abilities.
• Ability to prioritise competing operational demands within a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate effectively with Healthcare
• Assistants, healthcare professionals, clients and family members.
• Excellent organisational skills and high attention to detail.
• Ability to remain calm and make effective decisions under pressure.
• Strong IT skills with confidence using computer systems, electronic scheduling
• software, Microsoft Office and other digital platforms.
• Ability to work independently while contributing effectively within a multidisciplinary
• team.