Claims Administrator

Kickstart your career in financial services – Insurance

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are seeking a motivated Claims Administrator to join our busy and friendly Claims team, supporting the administration of Medical and Risk insurance claims.

You will support the end‑to‑end administration of Medical and Risk claims, ensuring claim information, payments, and decisions are processed accurately, recorded clearly, and managed in line with our claims philosophy, SLAs, and regulatory requirements.

You will work closely with customers, advisers, and internal stakeholders, providing clear, fair, and empathetic communication throughout the claims process. You’ll also contribute to a collaborative team environment, supporting shared learning and continuous improvement across claim types.

As Claims Administrator, you will

Administer Medical and Risk claims accurately and efficiently, including invoice loading, benefit entitlement calculations, and payment processing

Maintain complete and accurate claim records across systems

Manage follow‑up activities to ensure all required information is obtained and claims progress appropriately

Respond to client and adviser queries in a timely, professional, and empathetic manner

Ensure claims processes, turnaround times, and quality standards are consistently met across both claim portfolios

Support internal and external audit requirements through strong record keeping and compliance

About you

You will bring strong administration capability and a customer‑focused mindset, with the ability to balance accuracy, efficiency, and empathy in a busy environment.

If you enjoy working with detail, take pride in doing the right thing for customers, and are keen to develop (or continue building) your career in claims and insurance, this is a fantastic opportunity to join a company that genuinely invests in and develops its people.

You will demonstrate

Experience in administration and/or insurance‑related roles

High levels of accuracy, attention to detail, and accountability

Strong time management skills and the ability to meet deadlines and SLAs

Clear, professional written and verbal communication skills

Confidence engaging with customers, advisers, and internal stakeholders

Sound working knowledge of Microsoft Office (Word, Excel, Access)

Commitment to confidentiality, fairness, and quality outcomes

What We Offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only):

Comprehensive training and ongoing support

Genuine career development and progression opportunities

Participation in our discretionary bonus scheme after 12-month service

Life insurance and income protection covers at our cost, plus discounted medical insurance

Birthday leave and long service leave

Maternity leave salary top up, reduced hours options, and secondary parental leave

Flexible hybrid working arrangements

* Modern office with a stunning view in the heart of Takapuna

Apply now!

If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.