Client Success Manager 3056559 I.Html

Supporting the adoption of ERP software, the full-time Client Success Manager will manage customer renewals, provide customizations, and conduct regular outreach to ensure client satisfaction in a remote environment.

##### Key responsibilities

Initiate and support the renewal process, including pricing and addressing customer inquiries

Build quotes and statements of work while managing pricing for existing customers

Conduct regular customer outreach, including feedback requests and project completion reviews

##### Required qualifications

Bachelor's degree in accounting, business, or a related field, or relevant experience in Customer Success

1-3 years of experience in customer success or sales within the SaaS industry

Knowledge of the SaaS business model and associated metrics

Familiarity with CRM systems, particularly Salesforce

Experience in accounting is a plus