Clinical Secretary

Work effectively with the Office Management team, and external agencies including medical, nursing and other secretarial staff in facilitating patient pathways.

Responsible for the management of all patients within the specialty in accordance with the Trusts Access Policy and other National/Local targets ie. NHS Breast Screening.

To effectively and efficiently administer and maintain accurate data within all relevant IT systems. The systems could include EPR and/or other local IT systems inc NBSS.

Manage and prioritise own workload using own initiative and ensuring deadlines are met. Working to agreed national/local timescales.

Provides a secretarial service, often of a highly sensitive nature which includes audio typing, use of e-mail, photocopying, dealing with mail.

The point of contact with responsibility for the dissemination of information, messages and enquiries for the Medical Team, liaising with multi-disciplinary team members, other health professionals and staff within and external to the Trust.

Point of contact for challenging/sensitive telephone enquiries from staff, service users, relatives, General Practitioners, Nursing staff, Consultants and external organisations and dealing with such enquiries in a constructive and sympathetic manner taking action as appropriate or referring to the appropriate person where necessary and re-routing these calls when required.

Responsible for chasing all investigation/test results and bringing abnormal/urgent results to the attention of the Medical Team / individual Consultant, taking action as appropriate

To attend and prepare data and files for multi-disciplinary meetings (MDM) on a weekly basis entering the appropriate results on the NBSS system and produce the results letters for each service user.

Responsible for rescheduling appointments, arranging follow up appointments and referrals and appropriate action being taken to ensure co-ordination and continuity of patient pathway.

Works in close liaison with other secretaries and the Medical Team within the Specialty to promote a team approach.

Establish and maintain effective filing and other administrative systems.

Participates in providing adequate cover as and when necessary in conjunction with other secretaries in the Team for sickness, training and annual leave.

Co-ordinate and facilitate any requests for data entry/collection required at service level.

Contribute to service improvements in conjunction with Line Manager and implement standard operating procedures.

Such duties at a comparable level of responsibility associated with the work of the post and which may vary from time to time.