Clinical Secretary

Are you an experienced, compassionate administrator seeking a rewarding career in mental health services?

Clinical Secretary

St Andrews Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport

We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care.

This is more than an administration role, it is an opportunity to become an essential part of a supportive, patient focused environment where your work truly matters.

About the Role

As a Clinical Secretary, you will provide high quality administrative and clinical support within a fast-paced mental health hospital.

You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially.

Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.

What We Are Looking for Knowledge, Education, Skills

• Previous experience in medical or clinical administration
• Mental health experience (desirable)
• AMSPAR Level 3 Diploma in Medical Administration or equivalent
• Proficient in Microsoft Office and computer skills
• Strong typing and audio-typing skills
• Good understanding of medical terminology
• Excellent organisational and workload management skills
• Outstanding attention to detail
• A passion for delivering high standards of service
• Professional, empathetic, approachable manner
• Team oriented, collaborative attitude
• Willing to support, train, and mentor colleagues
• Committed to confidentiality, integrity, and professionalism

Experience Required: Ideally from backgrounds such as:

• Healthcare or clinical administration
• Customer service
• Medical reception or ward administration
• Mental health services

You will also have

Experience working collaboratively in teams

Confidence managing shared workloads

Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies

Communication Skills

The successful candidate will demonstrate

• Excellent verbal and non-verbal communication
• Compassionate and professional interaction with patients and staff
• Confidence communicating at all organisational levels
• Awareness of communications impact on diverse audiences

Leadership & Team Support

While not managing others directly, you will

Support and guide less experienced team members

Promote a positive, collaborative team culture

Share knowledge and best practices

Confidentiality & Responsibility

You will be responsible for

Maintaining confidentiality, security, and accuracy of patient records

Ensuring compliance with policies and standards

Handling sensitive information with discretion and integrity