Complaints & PALS Officer
Job Description
The Complaints & PALS Officer is responsible for supporting the Complaints & PALS Lead in the development, implementation and maintenance of the Trusts Complaints and Concerns Policy, including meeting the deadlines outlined in the policy and ensuring compliance with the requirements of any new guidance for NHS complaints.
The post holder will deal directly with service users and the public, Trust staff and others through face to face meetings, telephone conversations and formal written correspondence. The post holder will ensure all feedback is handled appropriately and undertake the administrative support for Complaints & PALS handling in line with national guidance and the Trusts policies and procedures
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