Contact Center Representative 3085336 I.Html

Working remotely in the state of Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats related to dog and litter registrations, ensuring customer satisfaction through effective problem-solving and resource utilization.

##### Key responsibilities

Manage a high volume of inbound communications and document customer interactions using Salesforce

Educate customers on registrations, ownership transfers, and AKC policies while promoting resources and programs

Utilize multiple software applications efficiently to resolve customer inquiries and maintain professional communication

##### Required qualifications

Proficient in Microsoft Office Suite, including Outlook and Teams

Ability to navigate multiple web-based programs and applications simultaneously

Strong critical thinking skills for evaluating and solving customer issues

Ability to learn and retain extensive information about the AKC registration system

Bilingual skills are preferred but not required