Contact Center Representative 3093024 I.Html

To support the IHA Scheduling Team, the full-time remote Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits while ensuring excellent customer service and engagement.

##### Key Responsibilities

Answering or making calls to members to book appointments for no-cost In-home Health Assessments

Responding efficiently to customer needs, complaints, and service issues while providing support and solutions

Building lasting relationships with customers and team members, striving to meet or exceed call center metrics

##### Required Qualifications

Minimum of 2 years of call center experience in a target-driven environment

Experience in an outbound sales process is a plus

Proficiency in various software and data entry, including MS Office

Ability to type at least 40 words per minute; 60 words per minute preferred

Strong attendance record and ability to work flexible hours between 6 am PST - 6 pm PST, Monday through Friday