Content Designer

As a content designer, youll

• Lead on the creation and iteration of content for projects
• Ensure content design best practice and principles are applied within your project
• Develop and contribute to content strategies based on research and data, to support service transformation balancing user needs with business, operational and technical requirements
• Use collaborative design tools and techniques to explore problems and opportunities, and create content assets to test and iterate ideas and solutions
• Build relationships and work closely with stakeholders demonstrating the value of user-centred content design within the organisation and beyond
• Advocate for the needs of users to be embedded within your project
• Work with user researchers and designers to discover and analyse insights to identify common themes, pain points and user needs
• Support the review the work of others to ensure it is user focused, accurate, and meets government and NHS style, design standards and accessibility requirements
• Make actionable recommendations based on insights and communicate these to stakeholders clearly and confidently
• Actively contribute to the UKHSAs community of practice, advocate for content design and support the creation of the right environment and processes to establish the profession within UKHSA

Essential role criteria

To be considered for this role, youll need

• Experience of user-centred content design methods, best practice and appropriate tooling to explore problems and opportunities within complex organisations
• Experience of writing and editing accessible and usable content using a style guide and design standards, using data and evidence to make strategic content decisions
• Experience of working in a multidisciplinary team including user researchers, to discover user needs, map and define user journeys and create quality user experiences
• Experience of developing content strategies to plan, create, deliver, measure and manage content, to meet user needs and business objectives
• Experience of managing stakeholder relationships and influencing others to gain support for user-centred standards, strategies, and ways of working

To understand different prototyping techniques and how to use them

To be able to demonstrate the importance of designing inclusive, equitable, accessible and sustainable public services

Desirable role criteria

You may also have experience of

Structuring and managing content across its lifecycle, using content management systems and information architecture to help users find what they need

Government service assessments

Working in an agile environment

Selection Process Details

This vacancy will be assessed using a competency-based framework which will assess your qualifications,knowledgeand experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

Competency Based

You willbe requiredto complete an application form. You will be assessed on the listed 7 essential criteria, and this will be in the form of a:

Application form (Employer/ Activity history section on the application)

750 word supporting statement. Do not exceed 750 words. We will not consider any words over and above this number.

This should outline how you consider your skills, experienceand knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.Vplease beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Longlisting :In the event ofa large number ofapplications,we will longlist into 3 piles of:

Meets all essential criteria

Meets some essential criteria

Meets no essential criteria

If used, the pile(s) Meets all essential criteria willproceedto shortlisting.

Shortlisting: In the event ofa large number ofapplications we will conductan initialsift, on the lead criteria of:

Experience of writing and editing accessible and usable content using a style guide and design standards, using data and evidence to make strategic content decisions

Desirable criteria may be usedin the event ofa large number ofapplications/largeamountof successful candidates.

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

• Competency Based
• You will be invited to a single remote interview.
• Knowledge, experience, skills & abilities will be tested at interview.
• This will include an 8 minute presentation on your understanding of user-centred design and content design, to help us understand more about you and your skills and experience.
• Youll be expected to have the following technical skills at working level:

Design communication

Designing for everyone

Evidence-based design

Iterative Design

Interview dates are yet to be confirmed

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs.

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a basicdisclosure and barring security check before they can be appointed

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Eligibility Criteria

This vacancy is open to all external applicants (anyone) from outside the Civil Service as well as internal applicants.

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Please be aware that the salary is based on the office location.

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