Customer Care Specialist

Who we are:

Tahua Group Limited’s vision is to create a great Kiwi business, home to well-loved brands in retail and hospitality. Inspired by a common vision and a shared passion for hospitality/retail, we strive to serve our communities in a truly unique way based on our heritage in Aotearoa. Each of our business units operate independently as they face the market, but are supported by resources, skills and solutions available through the Tahua Community which includes Customer Care. Each business celebrates its own unique culture; however we are all connected through the Tahua values of “better”, “manaakitanga” and “whanaungatanga”.

Why you will love this role:

We are looking for a Customer Care Specialist to join our close-knit team in supporting the customers of our well known and loved brands on a 5-month fixed term working 32 hours per week. Days of work will be Monday, Wednesday, Friday & Saturday. At Tahua, we believe that customers are not just a number, they are our lifeblood. Without them, we cease to exist. Our goal is to make sure every interaction with our customers leaves a lasting impression and is what keeps them coming back time and time again.

You’ll love this role as the Customer Care Team is a tight knit family that have each other’s backs. We actively encourage growth and learning and celebrate each other’s successes. This is a dynamic, fast paced, rewarding role where what you do deeply contributes to the success of Tahua’s companies.

What you will bring to the role:

An empathetic, caring demeanor.

Ability to work well under pressure, adapt easily to change and thrive on achieving targets.

Honesty and reliability.

Excellent written and verbal communication skills.

Proficient in Microsoft Word and Excel.

Confident in dealing with conflict resolution with customers.

The ability to view feedback as an opportunity for growth.

A sense of humour! While some days can be challenging, we believe the best medicine is laughter.

A true team player that will jump in and lend a hand where needed as you know the success of the team depends on all of us achieving our targets.

While experience using Zendesk is a bonus, it is not necessary. What is more important is your willingness to learn and embrace new programmes.

* Experience working in Hospitality or Retail is advantageous but not necessary.

If you want to join us in creating a great Kiwi business, then apply now!