Customer Experience Agent

COMPANY DESCRIPTION:

Imagine working in a slice of paradise alongside a tight-knit group of passionate hospitality legends who genuinely love what we do - and where we do it.

With our unbeatable location right on the water, there’s no better place to work and grow your hospitality career. Owned by a local family with a passion for genuine kiwi hospitality and showcasing the stunning Tauranga harbour, working at Trinity Wharf isn’t just about having a job - it’s a lifestyle. Perched on three piers stretching over the water’s edge, our hotel offers jaw-dropping panoramic views framed by floor-to-ceiling windows. We’re all about bringing the beauty and chill vibes of the Bay right to our guests doorstep.

Whether they are here to work, relax, or celebrate, they come to escape the hustle and bustle and dive into the laid-back, coastal atmosphere we’re known for.

Now’s your chance to be part of the magic! We’re looking for a rockstar to join our Front Desk team as a Customer Experience Agent.

At Trinity Wharf, every team member plays a key role in creating unforgettable moments for our guests. Our team is fun, passionate, and proud to call this incredible place “work.” If you’re all about delivering amazing hospitality and love the idea of working in one of the most unique waterfront spots in the Bay, we’d love to hear from you!

20-30 hours per week.

KEY RESPONSIBILITIES:

Hotel Presentation

Manage Front Office operations including reception desk, lobby and driveway as appropriate. Ensure all organisational policies, procedures and guidelines are adhered to.

Create a positive hotel image. Ensure individual grooming and Front Office presentation standards are impeccable and in accordance with organisation policy and guidelines.

Guest Interaction & Management

Provide the highest level of customer service on a consistent basis and maintain the expected professional hotel standards.

Ensure knowledge of all room types, hotel matrix, and facilities to promote the facilities of the hotel.

Maintain a high level of product and service knowledge including special rates, packages, offers and promotions.

Review arrival lists, double-check billing requirements and anticipate guest needs.

(Full job description available on request).

KEY REQUIREMENTS:

Excellent customer service and communication skills, with strong attention to detail.

Must be able to work weekends and on a rotating roster.

Team player, establishment and excellence. Positive attitude, outgoing friendly personality. Reliable and flexible to change.

Strong written and oral communication.

Experience in direct sales, or a similar sales administration role.

In depth knowledge of hotel PMS, reservation processes and systems.

Clean, current drivers licence.

Experience/ competent in cloud-based sales tools and mobile technology.

* Understanding of the Accounts Receivable process.

Only shortlisted applicants will be contacted.

Applicants for this position should have NZ residency or a valid NZ work visa.

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