Customer Lifecycle Automation Manager 3071301 I.Html
Job Description
To support a growing automated customer engagement strategy, the full-time remote Customer Lifecycle Automation Manager will design and implement lifecycle automation programs for onboarding, adoption, renewal, and churn risk, focusing on scaling customer interactions for Tier 3-4 clients.
##### Key responsibilities
Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
Build automated workflows triggered by customer behavior, product usage, and CRM data
Develop and maintain customer health scoring frameworks using product, CRM, and support data
##### Required qualifications
5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
Proven experience designing and implementing lifecycle automation programs from scratch
Experience working in SaaS or recurring revenue environments
Strong systems thinking and ability to design scalable workflows
Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)
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