Customer Service Agent

Job Description

Every touchpoint matters — and you make each one count.

At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.

Your Primary Focus Is To

As a Ready Line Agent

- Maintain a clean, organized, and presentable ready line area

- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up

- Inspect vehicles for quality standards and promptly pull any that need servicing

- Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests

- Confirm that an adequately completed checkout slip accompanies each vehicle

- Assist customers in locating their rental vehicle and help with luggage when necessary

- Support the efficient flow of vehicles by moving and parking cars within the facility as needed

- Perform other duties as assigned to support business needs and objectivesAs a Return Agent:

- Provide a warm, friendly welcome to all returning customers

- Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels

- Secure vehicle keys and ensure all personal belongings are safely removed

- Complete and submit the required paperwork to notify management of any mechanical damage or issues

- Review the final rental contract with the customer, clearly explaining all charges

- Perform other duties as assigned to support business needs and objectivesAs an Exit Booth Agent:

- Verify the completion and correctness of customer rental agreements before finalizing checkouts

- Greet customers with enthusiasm and professionalism as they exit the facility

- Efficiently scan and manage all necessary documents

- Obtain the customer's signature on the checkout slip

- Keep the exit booth clean and organized, inside and out

- Send customers off with a safe journey and helpful local information

- Perform other duties as assigned to support business needs and objectivesEducation & Experience

- Valid Driver's License

- High School Diploma or equivalentWe're Looking For

- Top-notch people skills

- Ability to troubleshoot with a smile

- Patience and understanding throughout the rental experienceWe Offer

- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus

- Company-paid Life Insurance

- Company-paid AD&D Insurance

- Flexible spending account

- Parental leave

- Employee assistance programWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com