Customer Service Representative 3055565 I.Html

Working remotely on a full-time basis, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries while documenting detailed information and striving for first-time resolution whenever possible.

##### Key responsibilities

Communicate clearly and concisely with customers, utilizing business English and maintaining accurate electronic notes

Interact directly with customers to resolve issues related to health insurance products and services, adhering to company and regulatory guidelines

Develop expertise in benefits and eligibility for health insurance plans, providing superior customer service through effective problem-solving and complaint resolution

##### Required qualifications

High school diploma or equivalent

Minimum two years of experience in a specialized customer service environment, or two years of college coursework plus one year of relevant experience

Ability to pass the company proficiency test: Customer Service Assessment

Demonstrated computer literacy and ability to work independently

Organizational skills with a detail-oriented approach