Customer Service Representative 3067848 I.Html

Providing essential support to applicants and beneficiaries, the full-time Customer Service Representative will manage inquiries related to the NJ Family Care Program, ensuring accurate documentation and information delivery while working remotely.

##### Key responsibilities

Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community organizations

Document enrollment requests, status changes, and complaints accurately in a web-based system

Maintain proficiency in NJ Family Care program policies and provide clear, objective information to clients

##### Required qualifications

High School diploma or GED

Basic understanding of a call center environment and quality monitoring processes

Ability to establish effective working relationships with diverse individuals

Capability to problem-solve through analysis and feedback

Background and drug screening required