Customer Service Representative
Job Description
Company description
About us
When you join DB Breweries, you become part of the global HEINEKEN whānau, where everyone is encouraged to be themselves, contribute ideas, learn, and grow. As one of the world's leading beer and cider companies, operating across more than 70 countries, we bring together great people, iconic brands, and a passion for winning in the market.
We offer
- Free health, life, and income protection insurance
- 5% employer KiwiSaver contribution
- Competitive annual bonus scheme
- Monthly product allowance
- Employee discounts across Star Hospitality venues
- Enjoyment of Life Leave - an additional paid day each year
- Generous parental leave provisions
- Wellbeing support and counselling services
- A positive, inclusive culture with genuine opportunities for growth and development
Job description
About the Role
As the first point of contact for our customers and consumers, you'll play a key role in delivering an exceptional customer experience across phone, email and web channels. You'll manage customer orders, resolve enquiries and complaints, provide product information, and work closely with teams across Sales, Supply Chain, Logistics and Marketing to deliver outstanding service.
What you'll do
Processing customer orders accurately and efficiently.
Supporting customers with enquiries, issues and order-related requests.
Managing consumer and product quality complaints with empathy and professionalism.
Providing product, pricing and promotional information.
Supporting customers using the DB Portal.
Building strong relationships with customers and internal stakeholders.
Contributing to continuous improvement and a positive team culture..
What you'll bring
Minimum of 2 years' relevant experience preferred, but not essential
NCEA Level 1 qualification required
Strong communication and relationship-building skills.
Proficient in Microsoft Office, especially Excel and Word
Experience with SAP ECC or similar ERP/MRP systems
A customer-first mindset and a passion for delivering great service.
ApplyWave is not an employer or a recruitment agency. You apply to each employer directly — we find their contact and write your letter. Real employers never charge money for a job or a visa sponsorship.
Immigration New Zealand
More from DB Breweries Ltd
Visa Sponsorship Data
AI Resume Tailoring
Example
Tailor your resume for Customer Service Representative roles
- Scores your fit against the posting's own requirements
- Pulls the skills and keywords it names into your bullets
- Exports as PDF or Word, ready to submit
Reach hiring managers at DB Breweries
AI Cover Letters for Customer Service Representative
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience