Customer Service Representative - Fixed Term
Job Description
Smart Environmental is seeking a motivated and customer-focused Fixed Term Customer Service Representative to join our Auckland Municipal team based in Whenuapai. This is a fixed-term opportunity providing maternity leave cover through to May 2027
As part of our operational support team, you will play a key role in ensuring the smooth daily running of municipal services by supporting dispatch operations, monitoring service delivery, and providing excellent customer service.
About the Role
Fixed-term position covering maternity leave until May 2027
Based in Whenuapai, Auckland
Approximately 35 hours per week, Monday to Friday
Supporting operational teams, drivers, and customers on a daily basis
Key Responsibilities
Monitor daily runs and service delivery performance
Communicate operational updates to drivers
Follow up on delayed or incomplete runs
Assist with scheduling and preparation for upcoming runs
Maintain accurate customer information within company systems
Coordinate with drivers and operational teams to resolve customer enquiries
Monitor daily operations and respond to customer and driver issues
Complete operational administration tasks as required
What We're Looking For
You will be someone who
Has strong communication and customer service skills
Can confidently manage multiple priorities in a fast-paced environment
Has strong attention to detail and administration skills
Is comfortable using computer systems and learning new processes
Enjoys working as part of a team while also being able to work independently
Takes a proactive and solutions-focused approach to problem solving
* Is reliable, organised, and customer-focused
Why Join Us?
At Smart Environmental, our people are at the heart of what we do. We offer a supportive team environment, ongoing training, and the opportunity to make a positive contribution to your local community.
We are committed to providing a safe and healthy workplace for all employees. As part of our recruitment process, successful applicants may be required to undergo pre-employment checks.
Applicant must be a New Zealand Citizen or Resident or already hold a New Zealand Visa.
If this sounds like the opportunity for you, apply online today!
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