Customer Service Representative

42.5 hours per week | Hours:* Monday to Friday, 8:00am – 5:00pm

Looking for a role where no two days are the same? We're

seeking a proactive and organised Customer Service Representative to join our

team. You'll be the first point of contact for customer enquiries, working

closely with our transport and warehousing teams, as well as external carriers

and courier partners, to ensure our customers receive outstanding service and

support.

What's in it for you?

Guaranteed

42.5 hours per week

• Monday
• to Friday role with weekends free
• Supportive
• and collaborative team environment
• Ongoing
• training and development opportunities
• Employee
• benefits and recognition programmes
• Opportunity
• to grow your career within a successful NZ-owned logistics business
• About the Role

As a Customer Service Representative, you'll play an

important role in ensuring customer enquiries are resolved quickly and

professionally. Working closely with customers, suppliers, operational teams,

carriers, and couriers, you'll help keep freight moving while delivering a

positive customer experience.

Key responsibilities include:

Responding

to customer phone and email enquiries

Investigating

and resolving customer queries and transport issues

Assisting

customers with order enquiries, shipment tracking, and service requests

Building

strong relationships with customers and suppliers

Coordinating

with external carriers and courier partners to resolve enquiries and

provide updates

Working

collaboratively with operational teams across the business

Providing

timely and professional communication at all times

What You'll Bring

We're looking for someone who enjoys helping people, thrives

• in a fast-paced environment, and takes pride in delivering exceptional customer
• service.
• Previous
• customer service experience
• Solid
• administration experience and strong computer skills
• Excellent
• time management and organisational skills
• The
• ability to work independently and manage competing priorities
• Strong
• attention to detail and accuracy
• Outstanding
• verbal and written communication skills
• A
• positive, proactive, and solutions-focused attitude
• Experience
• within transport, logistics, warehousing, or supply chain environments is
• desirable
• About Us

Sorted Logistics is a proudly New Zealand-owned logistics

company with a strong family culture and a fresh, innovative approach to the

industry. We work hard, support one another, and take pride in what we do.

Our mission: To develop great people who deliver

exceptional results

How to Apply

Sound like the opportunity you've been looking for? We'd

love to hear from you. Click Apply Now to submit your application.

Please note: Applicants must be legally entitled to work in New Zealand. Any offer of employment will be subject to satisfactory pre-employment checks, including a Ministry of Justice criminal history check and drug and alcohol testing.