Customer Service Specialist

Customer Service Specialist – part-time

Shift work – 24/7 (will include weekends and public holidays)

Permanent, part-time - 60 hours per fortnight

Kaiwharawhara Ferry Terminal, Wellington

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

He whakamārama mo te tūranga mahi | About the role:

Join our team at the Kaiwharawhara Ferry Terminal on a part-time, permanent basis.

You’ll not only provide exceptional customer service delivery to our passengers, you’ll also:

Coordinate passengers and their bookings

Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles

Ensure passenger’s luggage is well looked after and properly labelled

Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

To be successful in this role, you must

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communication and interpersonal skills
• Have a moderate level of physical fitness as some lifting of passenger's luggage is required
• Nōu te rourou | What's in it for you:
• Supportive work environment and career opportunities
• * Great staff benefits, including access to Staff Welfare Trust holiday homes, discounted travel and healthcare insurance
• Kua rite, kia rite | Ready to Make a Difference?
• Rā aukati | Applications Close: 10 September 2026