Customer Services Representative

Metro Performance Glass has been pioneering the way in glass innovation for more than 35 years and proudly supplies high quality glass products across New Zealand. Our success is underpinned by significant depth in expertise, proven and world-class technology, and a dedication to delivering excellent service to our customers.

Love helping customers, solving problems and getting things done? This could be the role for you!

We're looking for a confident switched-on Customer Services Superstar who enjoys building relationships, learning new things and making things happen to join our team in Highbrook. This isn't just about answering phones and processing orders. You'll get to know our customers, understand their needs and become their go-to person for getting things sorted.

You'll be part of a busy, supportive team, handling customer enquiries, managing orders and working closely with others across the business to keep things running smoothly. No two days will be the same so you'll need to be organised, think on your feet and enjoy a challenge.

What we're looking for

You don't need to know the glass industry - we can teach you that! What's more important is your attitude, willingness to learn and your ability to connect with people.

You'll bring

Great People Skills - you're confident, friendly and enjoy building customer relationships

A quick mind - you pick up technical informatin, ask questions and enjoy learning how things work

A 'can-do' attitude - you take ownership, solve problems and follow things through

Commercial smarts - you spot opportunities and look for ways to add value

Strong organisational skills - You can juggle orders, enquiries and deadlines without dropping the ball

An eye for detail - you get things right, even when it's busy

A team-first approach - you're positive, practical and bring a good sense of humour

Previous customer service or customer-facing experience would be great, but your attitude, confidence and willingness to learn is just as important.

What’s in it for you?

A busy, varied role where no two days are the same

A friendly and supportive team who always have your back

Competivie renumeration

The opportunity to learn from some of the best in our business

A chance to develop genuine customer relationships and grow your career

Sound like you? Don't delay - submit an application today!

The fine print...

Metro Glass has a strong commitment to workplace health and safety and the well-being of our people. It will therefore be no surprise to you that prospective candidates will be required to pass a drug test before a formal offer is made and all new employees will be subject to ongoing random tests as part of your employment.

Candidates must have a legal entitlement to work in New Zealand (be a citizen or resident) and live in New Zealand at the time of application.

* For this role, we are not accepting applications from candidates who require sponsorship or a work visa or a variation to an AEWV.

Job Details

Reference #

• 19689
• Posted on
• 12 Oct 2026
• Closes on
• 29 Oct 2026 16:00
• Location(s)
• Auckland - Highbrook
• Expertise
• Customer Service
• Job level(s)
• Experienced
• Work type(s)
• Permanent full-time